Refund Policy
In accordance with current regulations, the customer has the right to withdraw from the purchase within 15 calendar days from receipt of the product without the need for justification. To exercise this right, the item must be in the same conditions in which it was received, without having been used, with its original packaging and all its labels. To start the process, you must contact us through trossetspatchwork@gmail.com indicating your order number.
Refund and Expenses Process
Once the return is authorized, the customer must send the product to the aforementioned address with the purchase confirmation email. The shipping costs arising from the return will be borne by Trossets Patchwork, unless the reason for the return is a defective product or an error on the part of Trossets. We recommend using a tracked courier service, as we are not responsible for packages lost during return transit.
Inspection and Approval of Refund
Once we have received and inspected the returned product, we will send you an email to notify you of receipt and whether the return has been approved or rejected depending on the condition of the item. In the event that the product shows signs of misuse, damage not previously reported or is missing parts, we reserve the right to make a partial refund or deny it in full, making the product available for collection.
Subscription Execution
If the return is approved, the refund will be automatically processed and a credit will be applied to your original payment method within approximately 5 business days, depending on your bank. If you do not receive the amount within this period, we recommend that you first contact your bank or credit card provider before contacting our customer service.